Account Recovery - Patient Services

Non-urgent advice: ACCOUNT RECOVERY GUIDE

If you are experiencing problems accessing your Patient Services Account, forgotton your username or password, or have another issue, please use the web support offered by this service.  

The following screen snip illustrates the steps to take depending on the issue you are encountering.

We have limited access to this software and are unable to reset passwords or usernames. 

If on trying to register your account and a message appears 'already linked to an account' this usually means you have tried to set up an account previously and the software still has some of these details stored.

Access to web support: Account Recovery - Patient Services

Our practice ID: S78171

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Page last reviewed: 28 January 2026
Page created: 27 August 2025