Follow the options below to recover your username, reset your password, or contact web support for further help.
Quick links for account recovery
Forgotten your password
- Select the Reset your password link.
- Enter your username and complete the security check.
- Select Reset password. An email containing a password reset link will be sent to your registered email address.
- Open the email and select the link within 24 hours to create a new password.
If you do not know your username, please recover your username first.
Forgotten your username
- Select the Recover your username link.
- Enter the email address registered to your account and complete the security check.
- Select Recover username. A reminder will be sent to your email address.
If you no longer have access to the email address registered with your account, you will need to register for a new account.
Other account issues
If you receive a message stating ‘already linked to an account’ when trying to register, or if you need technical support:
Visit the Help Centre – Please enter the Practice ID 78171 if required
Important guidance from Patient Services
Our practice staff have limited technical access to the online software and cannot reset passwords or retrieve usernames for you. Please use the Patient Services automated tools or web support directly for all account recovery requests.