Practice Management
Lynne Harrison
Practice Manager
Liz Cochrane
Deputy Manager
The practice management team oversees the smooth running of the surgery, ensuring high-quality patient care, efficient administrative operations, and full compliance with NHS standards. They manage practice staffing, financial operations, patient feedback, and strategic planning for overall service improvement.
Reception
Tracey Beveridge
Reception Supervisor
Hayley Dickson
Reception Supervisor
Receptionists
- Kay Gray
- Nicole Panther
- Susan Moore
- Carolyn Hepburn
- Kirsten Leitch
- Ishbel Kennedy
- Natalie Kavanagh
- Sharon Anderson
- Ellie Stewart
- Lauren Jackson
Our receptionists provide an essential link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and test results and direct you to the right person depending on your health issue or query. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, managing financial claims, updating patient records and carrying out searches and practice audits. Sometimes the receptionists will ask for some brief information on your current needs, particularly in urgent situations. Please help them by explaining your needs and they will endeavour to find the best solution to your problem. They are bound by the same strict rules of confidentiality as the doctors and nurses. Our receptionists, however, are not medically trained.
Secretaries
- Wendy Eyre
- Nicola Ferguson
- Maggie Boyd
Medical secretaries provide essential administrative and secretarial support to the doctors and clinical staff. They manage hospital referrals, process medical reports and handle correspondence between the practice, hospitals and outside agencies. They also assist with patient enquiries regarding referral status and medical certificates, ensuring information is processed accurately and confidentially.
Administration
Rahena Begum
Clinical IT Manager
The administration team manages clinical IT systems, patient records, and practice data. They ensure digital records are maintained accurately and securely to support clinical decision-making.
All staff are required to adhere to the Practice’s Confidentiality Policy and the Data Protection Act 2018.