ORDERING PRESCRIPTIONS

In order to keep our paper use to a minimum and to give patients direct access to their repeat prescriptions, we are changing our system for requesting prescriptions.  When we receive website or email orders we need to print these requests prior to processing but with the Patient Services prescription ordering we do not need to print the request but simply print directly on to prescription paper thereby reducing the amount of paper we use.

Over the coming weeks we are launching a new website and switching to Patient Services online prescription ordering and terminating both the website and email prescription ordering process.

Patient Services is an online prescription ordering service for patients aged 16 and over and is your personal on line account which links you to South Queensferry Medical Practice. You can select prescribed medications direct from your repeat list on your medical record at a time convenient to you, day or night.  All we need is an individual email address and you will receive further instructions by email on how to complete your registration and get logged on. The process when ordering is secure, easier and more accurate as the system will enable you to simply select what you need from your own current list of repeat medications or add a request for items not listed.

 To register for this online service please print and complete the Patient Services Registration Form and either hand into reception or scan and email to clinical.s78171@nhslothian.scot.nhs.uk adding 'Patient Services' to the subject line of your email and on receipt we will create an online account for this more accessible, accurate and convenient prescription ordering service. (Please note when sending personal data via an unencrypted email this is unsecure and could expose you to data hacking.)

For patients under 16 or those who do not have access to a computer please submit the tear-off slip from the printed prescription or submit your request in writing including your name and date of birth to the surgery.   Another option for requesting prescriptions is to speak with your community pharmacy to check if they offer a Managed Prescription Service.

 You can continue to use the website and email ordering of prescriptions until 31st August 2021.


We will not action or respond to emails with general enquiries or other requests.

If you have any questions or queries please telephone the surgery on 0131 537 4407 for further assistance. 

To order your prescription by email please send details of name, date of birth, items required and preferred pharmacy to the email address below:

clinical.S78171@nhslothian.scot.nhs.uk

If you do not indicate your preference of pharmacy we will automatically send to Lloyds The Loan.

 

* * * WE DO NOT TAKE PRESCRIPTION REQUESTS OVER THE TELEPHONE * * *

Prescriptions require 3 working days to be processed and signed before collection. These may take a further 2 days at the pharmacy to be processed so please order your medication in plenty of time.

 

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